Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligible Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and labels attached, and in its original packaging.
Ineligible Returns
The item was used or not returned in its original packaging & condition.
1. All clearance items are final sale and are not eligible for returns or exchanges.
2. Customized items.
3. The item was damaged as a result of handling by the customer.
4. International Shipping: We don't offer international shipping at this time. If you choose to use an international forwarding service, orders are not eligible for a return or exchange.
Lost in Transit
Upon a package being marked as "delivered", customers have a 30-day window to contact us in case they have not received their package. Beyond this period, we will not be liable for any items lost in transit.
Return Shipping Fee
Who will bear the return shipping costs? There are two situations below. Please read carefully：
1. Customers are responsible for returning shipping fees for wrong size or unwanted items. That’s means, if the product is returned for non-quality problems, the return delivery fee will need to be paid by the customer.
2. If customers receive damaged products, they do not need to bear the return shipping cost.
Upon receipt of your order, kindly inspect the items. Should you identify any defects, damages, or incorrect items, please reach out to us promptly (Email: customer-service@mesiiloly.com) for assessment and resolution. You should provide us the order number with photos including damage or defects details. If the assessment verifies our liability, the shipping costs of the returned product will be borne by us.
Please be advised: We retain the right to decline returns or exchanges in cases of suspected fraud, abuse, or excessive recurrent return requests.
How to Return
1. Start a return, you can contact us at customer-service@mesiiloly.com with your order number, the item(s) you wish to return, and the reason. Attach photos showing the items in their original condition, including packaging and tags.
2. Proof of purchase is required.
3. If your return is accepted, We will provide you with the return address via email. Please do not send your return to the address on the package. Items sent back to us without first requesting a return will not be accepted.
4. Share the return tracking number with us for faster processing. Allow 3-6 business days for our warehouse to inspect the returned items.
Note: If the return or replacement is not caused by quality problems or receives the wrong item, the customer shall bear the return freight.
Cancellation
You can cancel your orders prior to shipment and will get full refund if the order is canceled successfully.
You cannot cancel the order if the product is already shipped out. In this case, please send us a return request when you receive the parcel.
Exchange
You can contact us to replace the product before the package is dispatched. But due to the timeline for processing exchanges and the limited nature of most of our inventory, we usually don't offer exchanges.
We recommend placing a new order for the item you like and returning your current order for a refund by following the steps above.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Refunds may take 1-2 weeks to appear on your credit card statement, depending on your credit card bank. We will notify you by email when your refund has been processed.
Late or missing refunds
If you haven’t received a refund yet, please follow the following steps:
1. check your bank account again.
2. contact your credit card company, because it may take some time before your refund is officially posted.
3. contact your bank. There is often some processing time before a refund is posted.
If you’ve followed all of these steps and you still have not received your refund yet, please email us at customer-service@mesiiloly.com.